Home Technology Learn how to give distant tech assist on Home windows and MacOS

Learn how to give distant tech assist on Home windows and MacOS



Perhaps a good friend’s printer is on the fritz. Or your mother and father are questioning why their pc is operating slower than typical.

These mundane tech points occur on a regular basis, and I’d be keen to wager you’ve needed to troubleshoot one — or requested somebody that can assist you — not less than as soon as. However what occurs when the individuals in your life who want hands-on assist stay too far-off for a drop-in?

Because it seems, it’s possible you’ll have already got entry to instruments that may assist you to take management of another person’s pc and repair these issues from afar. Even higher, they’re free, and lots simpler to make use of than you would possibly suppose.

However, as a well-known fictional uncle as soon as mentioned, “with nice energy comes nice accountability.” As soon as the individuals in your life discover out you may repair a few of their pc issues from the consolation of your sofa, it’s possible you’ll quickly end up as much as your eyeballs in tech assist requests. Our recommendation? Use this energy correctly, and possibly set some boundaries.

This may occasionally go with out saying however the individuals on each side of this equation should be related to the web. If the particular person you’re making an attempt to assist remotely doesn’t have an web connection, you can attempt strolling them by way of tethering to a appropriate iPhone or Android smartphone, if their mobile plan permits for it.

As a result of the instruments we’re going to debate primarily offer you a stay video feed of another person’s pc over the web, don’t be stunned by the occasional hiccup or little bit of lag both — it simply occurs generally.

And at last, these instruments are constructed into extensively used variations of Microsoft’s Home windows and Apple’s MacOS, however they’re not in all of them. You might have to seek out one other answer when you’re making an attempt to troubleshoot a lot older gadgets. Ship us an e-mail at yourhelpdesk@washpost.com when you’re having bother.

  • Two computer systems operating both Home windows 10 or 11. (In the event you usually use an older model of Home windows, we’d strongly advocate you replace in some unspecified time in the future. Microsoft ended assist for Home windows 8.1 this month.)
  • A Microsoft account (for the particular person making an attempt to help another person)
  1. Discover and run the Fast Help app. (The simplest manner to do that is sort “Fast Help” into the search bar; you might also should replace the app through the Microsoft Retailer when you’ve by no means used it.)
  2. Click on the “Help one other particular person” button below the “Give help” header, and log into your Microsoft account.
  3. When you’re logged in, you’ll be given a six character code that you simply’ll share with whomever you’re making an attempt to assist. Have them plug within the code earlier than the 10-minute time restrict expires.
  4. In order for you supervise the particular person on the opposite finish whereas they attempt to work by way of issues themselves, choose the “View display” possibility. However when you’d fairly simply do all of it your self, choose the “Take full management” possibility.
  5. At this level, the particular person you’re making an attempt to assist has to grant their permission. As soon as they hit the “Settle for” button, you’ll have the ability to see — and management — their PC.

From right here, you may dive proper into their pc and make no matter modifications you each determine are useful or wanted.

Like Home windows, Apple’s Mac computer systems include a reliable — and free — built-in display sharing device. So what’s the catch?

Properly, for one, it’s a little bit tough to seek out. You gained’t see it in your Mac’s Launchpad or Functions folder. The easiest way to entry it’s to open the Highlight search bar by urgent the Command key and the area bar on the identical time, then typing in “Display screen sharing.”

When you’ve efficiently launched the app, you’ll want both the distant machine’s host title (which nobody ever remembers) or the Apple ID tied to that machine.

Fortunately, there’s a neater option to begin utilizing this device.

  • Two Mac computer systems operating MacOS Excessive Sierra or newer.
  • Apple IDs for each computer systems.
  1. Begin — or proceed — a dialog within the built-in Messages app with the particular person whose pc you wish to management.
  2. Click on the icon within the top-right nook that appears like an “i” inside a circle.
  3. Click on the “share” button, adopted by “Ask to Share Display screen.”
  4. The particular person on the opposite finish will get a immediate asking them to share their display. As soon as they settle for your request, they’ll select whether or not to offer you full management over their pc — so you can also make modifications immediately — or to only allow you to observe.


Please enter your comment!
Please enter your name here