Google Advertisements Account Managers Shouldn’t Contact Purchasers Instantly


There are a rising variety of experiences throughout the net of Google Advertisements accounts managers threatening to contact purchasers instantly, regardless of not being allowed to.

Based on the experiences, businesses who don’t reply to emails from Google Advertisements account managers are being met with threats from Google reps to contact purchasers instantly.

In some instances, the Google Advertisements account managers name purchasers and inform them to drop their businesses.

There are two issues to clarify right here:

  1. Companies will not be required to talk with Google reps
  2. At no level ought to a Google Advertisements account supervisor name an company’s shopper

A Google Advertisements rep telling purchasers to fireside their company crosses the road.

Nonetheless, these experiences have gotten extra frequent.

Matt Janaway, CEO of Advertising Labs, shared his expertise on LinkedIn this week:

Google Ads Account Managers Shouldn’t Contact Clients DirectlyScreenshot from:, November 2022.

Janaway’s put up caught the eye of Google Advertisements Liaison Ginny Marvin, who says the problem might be addressed “instantly.”

Marvin provides, “This isn’t consistent with how we count on our group to assist our advertisers and company companions.”

Google Ads Account Managers Shouldn’t Contact Clients DirectlyScreenshot from:, November 2022.

Janaway isn’t alone in his expertise.

All through October, experiences circulated on Reddit of Google reps partaking in comparable practices.

One Reddit consumer posted a screenshot of an e mail obtained by a Google Advertisements Account Strategist, which reads:

“I’m writing to you one final time as a courtesy, as a result of my sincere aim is to offer you worth and superior methods with google advertisements and work with you intently, that can assist you save time and make your purchasers extra profitable with google advertisements , thus I’m contacting you for the final time to tell you that if I don’t attain you, I’ll assume that you’re not getting my emails and can contact the purchasers that I’ve been assigned instantly.”

One other Reddit consumer has practically the identical story, saying they’ve been “harassed” with each day emails from a Google Advertisements rep to get on a name and implement marketing campaign adjustments.

Once more, businesses aren’t obligated to talk with Google reps or implement adjustments purchasers aren’t asking for.

Must you obtain an e mail just like the one above, one of the best factor to do is submit a criticism through Google’s official type.

Beware of those aggressive gross sales techniques. So long as you’re not breaking any insurance policies, Google has no say over the way you run your purchasers’ campaigns.

Featured Picture: FGC/Shutterstock


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